Refund policy

Last updated: November 2, 2026

We want your child to love their book. If you don't, tell us.

14-day satisfaction guarantee

1. Email help@milunu.com within 14 days of receiving your book, from the email address you ordered with, and tell us what's wrong.
2. We'll first offer to make the book again for free, once, with any corrections you need, such as hair, glasses or a misspelled name.
3. If you'd rather not, or you're still not happy with the new version, we'll refund you in full.

Refunds go back to your original payment method through Creem, our merchant of record. The time it takes to show on your statement depends on your bank.

If your book never arrives

If we can't deliver your book, or it arrives incomplete and we can't fix it, we refund you in full, whenever you contact us.

Good to know

• A refund is never more than the amount you paid for the order.
• Requests after 14 days are handled case by case. Write to us anyway.
• Because each book is made to order and delivered right away, the legal right to cancel digital content within 14 days may not apply once your book has been delivered. This guarantee applies anyway, and your statutory consumer rights are not affected.